Delete your account

Deleting your CoyKoi account closes it and removes your personal data. You can do it yourself in any CoyKoi app, or ask us by email.

In the app

1. Sign in at https://app.coykoi.studio, or open the CoyKoi phone or desktop app.
2. Open Account.
3. Choose Delete account and type your handle to confirm.

The account closes at once. If you own a business account, transfer its ownership to an admin or close the business first.

By email

Email [email protected] from the account’s email address and ask for the account to be deleted. We answer within 30 days.

What is deleted and what is kept

• Your email, handle, password hash, settings, connections and the error reports and feedback you sent are deleted with the account.
• Your cloud files are released and removed after a 7-day grace period, unless another user holds a delivery of them.
• What remains is what must: payment records held by Paddle, kept as long as tax law requires, and delivery attribution on files already sent to other people. Database backups roll off within 30 days.

The full detail is in the privacy policy.